Refund Policy

At JETFIN TECHNOLOGIES SOLUTION, we prioritize secure, reliable, and seamless payment processing. This Refund Policy outlines the situations where refunds apply, the procedure for submitting requests, and the respective roles of both merchants and users. Please review this document carefully to understand your rights and responsibilities concerning refunds processed via our platform.

Policy Coverage

This Refund Policy applies to all users of JETFIN TECHNOLOGIES SOLUTION, including individual customers, registered merchants, and business partners using our payment gateway. It covers transactions completed through:

• Credit and debit cards
• Net banking
• UPI
• Digital wallets
• Any other supported payment method

Note: Refund rules of individual merchants for their goods or services are not governed by this policy.

Refund Eligibility

Refund requests are considered valid only under these circumstances:

• Duplicate or erroneous charges due to system or processing issues.
• Failed transactions caused by banking errors or technical faults.
• Overbilling resulting from merchant-side errors or gateway malfunctions.
• Unauthorized transactions confirmed after fraud detection and investigation.
• Incorrect payments due to merchant information errors or technical glitches.
• Cancellations initiated within the merchant’s refund/return window, as per their policy.

For merchant-related refunds, JETFIN TECHNOLOGIES SOLUTION will process them only after the merchant verifies and submits the request through our system.

Transactions Not Eligible for Refund

Refunds will not be applicable in the following cases:

• Service or setup fees paid directly to JETFIN TECHNOLOGIES SOLUTION.
• Charges for completed services such as onboarding, KYC checks, or compliance verification.
• Payments marked as non-refundable during the transaction process.
• Transactions linked to policy violations or fraudulent activities.
• Disputes raised after expiry of regulatory or network-defined timelines.
• Claims where the user fails to submit required documents or evidence.

Charges & Deductions

• Gateway fees, setup or integration charges, convenience fees, and charges for add-on services are non-refundable unless caused by a platform error.
• In disputes involving merchants, refunds may be adjusted to cover any processing costs already incurred.

Refund Request Procedure

To initiate a refund, users must:

1. Contact us at jetfintechnologiessolutionpvtl@gmail.com or raise a support ticket via the dashboard.
2. Share complete transaction details – including ID, date, method, amount, and refund reason.
3. Submit supporting documents such as screenshots, merchant correspondence, or confirmation emails.
4. Respond promptly to additional queries raised by our support team for verification.

Refund Processing Timeline

• Once approved, refunds are initiated within 5–7 business days.
• The reflection of funds depends on the issuing bank, card network, or payment partner, which is beyond our control.
• Users will receive confirmation (via SMS or email) once the refund has been initiated.

Delays may occur due to banks, payment processors, or merchant practices.

Chargebacks & Reversals

• If a customer disputes a charge with their bank or card issuer, a chargeback process begins.
• JETFIN TECHNOLOGIES SOLUTION will coordinate with the merchant and may require supporting evidence.
• If the chargeback is upheld, the customer will receive the refund, and the merchant will be liable for related charges or fees.

Taxes & Additional Costs

• Taxes (including GST) will be refunded only if permitted under applicable tax laws.
• Administrative fees, processing charges, or third-party deductions may apply and will be disclosed in the refund confirmation.

Merchant Obligations

• For payments related to merchant goods/services, the merchant is primarily responsible for approving or rejecting refunds.
• JETFIN TECHNOLOGIES SOLUTION acts only as a facilitator and processes refunds upon merchant request, except in fraud or technical error cases.
• Merchants must maintain transparent refund policies and cooperate with us during dispute resolution.
• Non-compliance may result in withheld settlements or suspension of services.

Policy Modifications

This Refund Policy may be updated or revised based on regulatory changes, service enhancements, or industry practices. Updates will be posted here along with a revised “Last Updated” date. Continued use of the platform indicates acceptance of these changes.

Contact Us

For queries, clarifications, or refund-related assistance, please reach us at jetfintechnologiessolutionpvtl@gmail.com.